Director of Operations (Security)

Position Summary: The Director of Operations is responsible for overseeing all on-the-ground operational functions across assigned markets. This role leads the operations team in delivering exceptional service execution, maintaining efficiency, and ensuring alignment with organizational standards and objectives. The Director of Operations serves as a key liaison between field operations, internal departments, and leadership, driving both strategy and execution within a dynamic, service-based environment.
Essential Job Duties
Lead and manage the daily responsibilities of Operations Specialists and field support teams.Identify and implement process improvement opportunities to enhance operational efficiency and service delivery.Develop, document, and enforce standardized operating procedures (SOPs) across all relevant teams.Serve as an escalation point for complex operational issues or service-related concerns.Coordinate and support communication between operations, guest services, and on-the-ground personnel.Build and maintain strong relationships with third-party vendors and service providers.Schedule and oversee property-level services and maintenance, ensuring timely and quality execution.Manage invoicing processes for billable services; monitor outstanding accounts and collections as necessary.Communicate with property owners to provide updates, recommendations, and obtain approvals.Collaborate with company leadership on staff training, performance initiatives, and service quality metrics.Support acquisition-related integrations by managing operational onboarding and standardization.Generate reports and insights to support decision-making and operational visibility.