Bilingual Loan Servicer Support (Finance)
Bilingual Loan Servicer Support
This position is hybrid-remote and will require onsite work at our North Austin, TX headquarters.
We are looking for dynamic, extraordinary people with a passion to provide outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you!
Your skills:
- High school diploma, GED, or vocational equivalent required.
- A minimum of 6 months of experience in the financial industry or a related field is required.
- Bilingual fluency in English and Spanish is required.
- Experience with loan processing and/or customer service preferred.
- Excellent verbal, written, and listening skills and proficiency in using standard office applications and office equipment.
- Passion for providing outstanding customer service and a positive attitude.
- Effective time management skills, including the ability to prioritize multiple responsibilities and organize work tasks.
- Experience controlling negotiable instruments.
- Ability to work in a fast-paced environment with high attention to detail.
- Ownership of the customer experience through issue resolution.
- Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
What you will do:
The Bilingual Loan Servicer in our Lending Support department helps members with questions or issues related to their credit union accounts in a courteous and professional manner. In this role, you'll handle a variety of tasks, including assisting members with loan-related inquiries, maintaining loan files, and supporting other areas of the credit union's lending operations. As a Bilingual Loan Servicer, you'll also provide dedicated support to our Spanish-speaking members, ensuring they receive clear and helpful assistance in their preferred language.
Why Velocity?
At Velocity, were committed to upholding our mission of providing our community personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.
Velocity offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!
Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.
