Customer Experience Specialist (Finance)
Schneider Electric has a meaningful opportunity for a Customer Experience Specialist (Brand Labeling) in preferably in Franklin, TN (Nashville Metropolitan). You will work for a company consistently rated by Fortune as one of the "Great Places to Work" and by Glassdoor as the 11th spot as the "Best Place To Work", by Ethisphere as "one of the World's Most Ethical Companies", by Forbes as "America's Best Employers for Diversity", by Equileap as the "World's Top 10 in Gender Equality", and by TIME as the "Most Sustainable Company in the World".
Overview
Our Brand Label team is positioning for significant growth, aiming to increase Medium Voltage (MV) Transformer orders and sales to over $1B annually within the next five years. The Customer Experience Specialist will play a critical role in this journey by leading order processing with our supplying partners, developing a comprehensive understanding of our MV Transformer offer, and ensuring organizational alignment to achieve this ambitious target.
Role Summary
As a strategic partner to the sales force and our supplying partners, the Customer Experience Specialist will be instrumental in delivering best-in-class service. This role involves identifying opportunities to improve processes, mastering SAP in plant order management, and driving operational excellence.
Key Responsibilities
• Deliver exceptional service to customers to support revenue and margin goals for MV Transformers.
• Leverage SAP and other digital tools to manage and optimize MV Transformer orders.
• Identify process and data gaps, drive improvements in operational workflows and end-to-end order management.
• Communicate effectively across teams and with supplying partners to ensure alignment and coordination.
• Resolve customer escalations promptly and implement preventive measures.
• Champion a customer-centric approach, continuously enhancing the customer experience.
• Contribute to the development of training materials for internal and external stakeholders.
What You'll Do
• Collaborate with internal teams and supplying partners to enhance the quoting and ordering experience.
• Manage and resolve customer escalations.
• Support and drive MV Transformer sales initiatives.
• Own the operational execution from project conversion to close-out.
• Apply strong business acumen to contribute to Brand Label's success.
• Build and maintain strong relationships with stakeholders and partners.
• Bachelor's degree or equivalent experience in a related field.
• Excellent verbal and written communication skills.
• Proven ability to collaborate with customers and cross-functional teams.
• Strong prioritization and task management skills.
• Demonstrated leadership and influencing capabilities.
• Self-starter with a high level of motivation and autonomy.
• Strong problem-solving skills and experience with root cause analysis.
• High digital acumen; SAP experience preferred.
Skills & Capabilities for Success
• Passion for achieving results and driving business impact.
• Strong interest in developing deep product knowledge.
• Relationship-building mindset.
• Solution-oriented with a positive, proactive attitude.
• Ability to simplify complex information into actionable insights.
• Strong organizational and project management skills.
• Comfortable working in a fast-paced, dynamic environment.
• Strategic thinker with a problem-solving mindset.
Required Skills
• Order Management & Project Coordination
• Priority Management
• Relationship Building
• Stakeholder Management & Alignment
• Communication Skills
• Strategic Thinking & Planning
• Solution-Oriented Mindset
• Escalation Management
• Motivation & Drive
• Process Optimization
• Business Reporting & Acumen
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Schneider Electric has a meaningful opportunity for a Customer Experience Specialist (Brand Labeling) in preferably in Franklin, TN (Nashville Metropolitan). You will work for a company consistently rated by Fortune as one of the "Great Places to Work" and by Glassdoor as the 11th spot as the "Best Place To Work", by Ethisphere as "one of the World's Most Ethical Companies", by Forbes as "America's Best Employers for Diversity", by Equileap as the "World's Top 10 in Gender Equality", and by TIME as the "Most Sustainable Company in the World".
Overview
Our Brand Label team is positioning for significant growth, aiming to increase Medium Voltage (MV) Transformer orders and sales to over $1B annually within the next five years. The Customer Experience Specialist will play a critical role in this journey by leading order processing with our supplying partners, developing a comprehensive understanding of our MV Transformer offer, and ensuring organizational alignment to achieve this ambitious target.
Role Summary
As a strategic partner to the sales force and our supplying partners, the Customer Experience Specialist will be instrumental in delivering best-in-class service. This role involves identifying opportunities to improve processes, mastering SAP in plant order management, and driving operational excellence.
Key Responsibilities
• Deliver exceptional service to customers to support revenue and margin goals for MV Transformers.
• Leverage SAP and other digital tools to manage and optimize MV Transformer orders.
• Identify process and data gaps, drive improvements in operational workflows and end-to-end order management.
• Communicate effectively across teams and with supplying partners to ensure alignment and coordination.
• Resolve customer escalations promptly and implement preventive measures.
• Champion a customer-centric approach, continuously enhancing the customer experience.
• Contribute to the development of training materials for internal and external stakeholders.
What You'll Do
• Collaborate with internal teams and supplying partners to enhance the quoting and ordering experience.
• Manage and resolve customer escalations.
• Support and drive MV Transformer sales initiatives.
• Own the operational execution from project conversion to close-out.
• Apply strong business acumen to contribute to Brand Label's success.
• Build and maintain strong relationships with stakeholders and partners.
