Guest Service Representative / Bell Attendant / Valet PT (Administrative)

Now Hiring: Part-Time Guest Service Representative / Bell Attendant / Valet
Location: Church Street Inn – Charleston, SC
Company: LaTour Hotels & Resorts, Inc. (LHR)
Equal Opportunity Employer | Employee-Owned (ESOP)

Join our team in the heart of historic Charleston!
LaTour Hotels & Resorts is seeking a part-time hybrid Guest Service Representative / Bell Attendant / Valet at our beautiful Church Street Inn. This flexible opportunity is perfect for someone who enjoys a dynamic role in a vibrant hospitality setting.

Why Work With Us?
At LHR, we value our employees and offer great benefits. Part-time team members can look forward to:

• Access to Teledoc services

• Employee Assistance Program (EAP)

• Potential eligibility to participate in our 401(k) plan

• Travel perks and free parking

• Being part of an Employee Stock Ownership Plan (ESOP) — so you share in the success you help build!

Position Summary:
In this multi-functional part-time role, you'll help ensure guests have a seamless, memorable experience from arrival to departure. You'll warmly welcome guests, handle check-in and check-out, assist with luggage, and safely park and retrieve vehicles. Whether at the front desk, curbside, or delivering special touches, you'll make guests feel right at home.

Essential Functions:
As a Guest Service Representative / Bell Attendant / Valet, you will:

• Greet guests warmly and create a positive first impression.

• Efficiently handle check-in and check-out, including welcome and departure calls.

• Anticipate guest needs, resolve concerns promptly, or refer them to the right team member.

• Answer phone calls, voicemails, and emails professionally and cheerfully.

• Assist with luggage and safely deliver items to guest rooms.

• Park and retrieve guest vehicles, maintaining accurate valet logs and key control.

• Keep the lobby, front entrance, and bell areas neat and welcoming.

• Communicate regularly with housekeeping and maintenance to coordinate guest needs.

• Review communication logs to ensure seamless service across shifts.

• Complete shift checklists accurately and handle cash drawers with care.

• Help with concierge services, special guest requests, or minor maintenance needs as required.

• Perform other duties to support the smooth, safe operation of the property.

POSITION QUALIFICATIONS & REQUIREMENTS

 Education & Credentials

• High school diploma or GED required.

 

Experience

• At least one year of customer service experience preferred (hospitality experience is a plus).

 

Other Requirements

• Valid driver's license with a clean driving record required.
• Ability to drive a manual (stick shift) vehicle strongly preferred.
• Bilingual / Spanish speaking preferred.

 

LHR Core Competencies

• Accountability, Adaptability, Customer Orientation, Enthusiasm, Ethics & Integrity, Interpersonal Skills, Responsibility, Safety Awareness, and Tolerance.

 

Knowledge & Skills

• Excellent oral communication in English.
• Detail-oriented, organized, accurate.
• Friendly, energetic, and committed to delivering outstanding guest service.
• Ability to work effectively amid frequent distractions.

 

PHYSICAL REQUIREMENTS

Activity

Frequency

Stand, Walk, Bend, Reach Outward

Constantly

Handling/Fingering

Constantly

Reach Above Shoulder, Climb, Crawl, Squat/Kneel, Sit

Occasionally

Lift/Carry up to 50 lbs

Occasionally

Push/Pull up to 40 lbs

Occasionally

 

WORK ENVIRONMENT

• Works both indoors at the front desk and outdoors assisting with luggage and vehicles, exposed to various weather conditions.
• Regularly interacts with guests from diverse backgrounds.
• May be scheduled for any shift, including weekends and holidays.

 

WHY JOIN LHR?

Be part of a company that invests in your future, rewards your contributions, and gives you the tools to succeed — all in a stunning Charleston location where every day is an opportunity to create memorable experiences.

 

Ready to bring your warm hospitality and can-do spirit to our team?
Apply today and start your journey with LaTour Hotels & Resorts!