Help Desk Analyst I- Contractor (Administrative)

Help Desk Support Analyst Level I

 

The Help Desk Support Analyst will provide support to the business as issues arise with the business systems in our production environment. This position acts as a liaison between end-users, developers, IT, consultants and other organizations in the maintenance, and testing of IT related devices. In this role you will perform break fix, troubleshooting software problem calls, managing/coordinating resolution of high priority issues, and other duties as assigned. You will keep the customer and/or their alternate if requested, informed about the status of the Service Ticket, you will be responsible for escalating issues in a timely manner as required to ensure customer satisfaction and the attainment of company SLA's.

 

What you will be doing:

 

· Provide direct assistance to end users related to tickets entered in the IT ticketing system.

· Respond to requests for technical assistance in person, via phone, chat or email.

· Work with vendors on technical matters to prevent problems and optimize problem solving.

· Provides company wide support for all issues that arise within business systems. Leverage resources and people to solve issues as applicable.

· Document software support activities in our ticketing system thoroughly, accurately and in a timely manner.

· Other duties as assigned.

 

What we're looking for:

· Entry level experience in the IT industry with a conceptual understanding of IT principles.

· Excellent communication, customer services and documentation skills.

· Ability to write moderately complex documents (may include emails, memos, procedures, presentations)

· Strong critical thinking skills and willingness to take initiative.

 

 

Bonus Points:

· IT Certifications:

· Microsoft 365 Certified.

· Modern Desktop Administrator Associate.

· Microsoft Certified Solutions Expert.

· Microsoft Certified IT Professional.

Education:

 

· Associate degree required; bachelor's degree highly preferred in an IT related field.

 

Travel:

 

· 5%

 

 

 

 

 

 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

 

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

 

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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