Order Management Analyst (Finance)

Job Description:

Who We Are

Omnissa is shaping the future of End User Computing. Our innovative solutions, including Workspace ONE and Horizon, empower organizations to deliver seamless, secure digital workspaces. We're proud to serve a broad base of numerous Fortune 500 companies as well as leading government institutions and agencies, helping them power secure, scalable digital work environments.

As a recently independent company backed by KKR, we're in high-growth mode-scaling rapidly and building for the future.

About This Role

As a Business Analyst - Order Management, you will be engaged in delivering frictionless purchasing and consumption experiences for our customers, partners, and colleagues to accelerate our transition to a modern, multi-cloud SaaS future.

What is the Opportunity?:

Our core operational, System operations areas include order management, fulfillment, Biling ops, Pricing operations, Partner operations, SaaS and subscription Support operations, strategy, and transformation. Here is a breakdown:

• Handle order processing tasks, ensuring accuracy and alignment to all compliance guidelines including SOX and export regulations.
• SME (Subject Matter Expert) for one line of business and core focus areas and act as Operations backup for the Supervisor where needed.
• Challenge the status quo and identify transformational ideas and suggestions that improve operational efficiencies, partner experience, and simplicity of operations
• Interact with cross-functional business, operations, and RPA teams to support the order-to-cash process and related initiatives.

• Interact with sales teams, channel partners and numerous internal groups as required to support the order-to-invoice process.
• Deliver on ad-hoc assignments as business requires.
• Work with Global teams spanning different time zones.
• Handle purchase order reconciliation to quote, contract terms and program requirements.

Team Size:

This role will report to the Supervisor/Manager - Order Management based in India/US. The Order Management team is an integral part of System Operations and is made up of 25+ Individual contributors across 3 sites (India, US, and Costa Rica) for orders processing, supporting volume across multiple LOBs with a continuous focus on process improvement and enabling frictionless customer experience.

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:

Order Management is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.