IT Senior Business Systems Analyst (Finance)

Division or Field Office:

Office of the CIO
Department of Position: Enterprise Tech Office Dept
Work from:
Corproate Office, Erie PA Salary Range:
$86,954.00-$138,899.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

With limited supervision, serves as the project team lead. Elicits, analyzes, documents, and validates the business requirements of stakeholders and end users translates into functional and technical requirements for moderate to high complexity projects, enhancements and regulatory and compliance initiatives. Acts as liaison between the business users and IT. Makes recommendations to address specific business needs for information technology-based solutions. Collaborates with multiple cross-functional areas externally and internally in the implementation of system and business processes. Defines system scope and objectives as well as the content of required documentation. Evaluates new software products to determine their applicability to current and future IT environments. Manages vendor relationships including issue notifications and follow-up until resolution, supports break/fix items in production systems.

About the Role

We are seeking a strategic and analytical Business Systems Analyst to join our growing AI Center of Excellence (CoE) within the IT organization. This role will serve as a vital bridge between business stakeholders and technical teams, helping to identify, define, and deliver AI-enabled solutions that drive operational excellence and innovation. You'll play a key role in ensuring that AI initiatives align with business needs and deliver measurable value.

Key Responsibilities

Requirements Gathering: Collaborate with business units, product owners, and AI/ML teams to gather and translate business needs into clear functional and technical requirements.

Process Analysis & Optimization: Analyze existing workflows and identify opportunities for AI automation, intelligent decision-making, or predictive insights.

Solution Scoping: Assist in evaluating and scoping AI opportunities, including feasibility studies, ROI assessments, and impact analysis.

Documentation: Create detailed documentation, including business cases, user stories, process flows, and data mappings.

Stakeholder Communication: Serve as a liaison between business users, data scientists, engineers, and product managers to ensure alignment throughout the AI solution lifecycle.

Testing & Validation: Support user acceptance testing (UAT), validate AI solution outputs, and ensure business needs are met with quality and accuracy.

Change Management: Contribute to training, communication plans, and adoption strategies to support business transformation through AI.

Understanding of AI/ML solution lifecycle and model interpretability concepts.

Knowledge of responsible AI principles and regulatory considerations

Why Join Us?

Be a key contributor to transformational AI initiatives across the enterprise.

Work with cutting-edge technologies and cross-functional teams in a high-impact environment.

Duties and Responsibilities

• Collaborates with project sponsors to assess initial vision for project or enhancement scope and prioritizes the work.
• Researches, reviews, and analyzes the effectiveness and efficiency of methodologies and processes within a portfolio, and tracks through creating and reporting metrics; develop strategies for process improvement; and executes these process improvements.
• Serves as a subject matter expert on applications to answer questions from across the organization, assess and address issues, and communicate through written and verbal methods such as facilitating team standups and retros, through stakeholder meetings and email, and by creating and updating documentation.

The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

• Collaborates
• Cultivates Innovation
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Nimble Learning
• Optimizes Work Processes (IC)
• Self-Development
• Values Diversity

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree in IT, MIS, Business, or related field, and five years' related experience; or
• Associate degree in a technical field, and seven years' related experience; or
• High school diploma and nine years' related experience required.

Additional Experience

• Skills: User Acceptance Testing, Agile Methodology, Analytical Skills, Application Development, Change Management, Complex Problem Solving, Cost Benefit Analysis, Detail Oriented, Functional Requirement, Functional Specification, Influencing Skills, JIRA, Management Information Systems, Presentation Skills, Process Improvement, Relationship Building, Scrum (Software Development), Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), System Requirements, Systems Development Life Cycle, Troubleshooting (Problem Solving), Waterfall Methodology, Workflow Management, Writing. Requirement Elicitation, Meeting Facilitation Skills.

Physical Requirements

• Ability to move over 50 lbs using lifting aide equipment; Rarely
• Climbing/accessing heights; Rarely
• Driving; Occasional (<20>
• Lifting/Moving 0-20 lbs; Occasional (<20>
• Lifting/Moving 20-50 lbs; Rarely
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
• Pushing/Pulling/moving objects, equipment with wheels; Rarely

Nearest Major Market: Erie