Sales Administrator (Administrative)
Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.
As a Sales Administrator/Lead Catcher, you will be responsible for setting up appointments and responding to inbound sales leads quickly and professionally to ensure high conversion rates. This role acts as the first point of contact for potential customers and plays a critical part in qualifying leads, gathering essential information, and routing them to the appropriate sales representative or department. The Sales Administrators ensures all leads are followed up on in a timely and organized manner, maintaining a high standard of communication and customer service.
Why you'll love working here:
- We offer a full-time, Monday-Friday work schedule.
- You'll receive paid time off (PTO) at a generous accrual rate.
- We offer an hourly rate of $17-18 per hour, depending on experience.
- You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
- We're a stable and growing family-oriented company who regularly offers career advancement opportunities.
- We believe in upskilling our employees and promoting from within.
- You'll have the opportunity to utilize Culligan equipment in your home free of charge!
What you'll do:
- Monitor incoming leads from various channels (web forms, phone calls, email, referrals, etc.).
- Respond promptly to new inquiries to ensure a fast turnaround time.
- Qualify leads by asking key questions to determine interest, need, budget, and timeline.
- Enter and update lead information accurately in BAM or lead management system.
- Assign qualified leads to the appropriate sales team or representative.
- Follow up with unresponsive leads to maintain engagement and interest.
- Track and report lead performance and conversion rates to support sales strategies.
Where you'll work:
Culligan Sales Administrators/Lead Catchers spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones – this means you must be able to sit for extended periods of time. While our Sales Administrators primarily work Monday – Friday 8am-5pm, this role may require some evenings and weekends as business needs require.
Who should apply:
The personal attributes that will set you apart in our hiring process include empathy and resilience – our Sales Administrators must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our Sales Administrators to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our Sales Administrators be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.
Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above average skills in computer applications. Our Sales Administrators must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our Sales Administrators to type a minimum of 40wpm, including ten-key, accurately and by touch. The ideal candidate's technical skillset should be supported by strong communication skills, commitment to teamwork, and effective problem-solving skills.
Your qualifications:
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Customer-focused mindset with a proactive attitude.
- Ability to work in a fast-paced environment and meet quick turnaround expectations.
- Two year of experience.
INDSJ
Education
Preferred- High School/GED or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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