Product Operations Manager (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary

The Product Operations Manager plays a vital role overseeing the technology operations team, and is responsible for designing, controlling, and managing the technical processes and operational integrity for programs that support the Product Management, UX Design, Software Engineering, and Quality Engineering. This is a critical leadership role that manages functions that include Technical Program Management, Support Operations, Beta Program & Strategic Planning. Chief of Staff to the VP of Product.

Essential Job Responsibilities

• Technical Background: Experience working in support of technology-focused teams, and transparently bridging product roadmap & delivery with business stakeholders. Identify problems and drive solutions.
• Transformation Change Agent: Drive process improvement and innovations for a technology organization of ~180 people. Flexible application of agile principles meets specific business needs without rigidity or idealism.
• Operations Management: Facilitate day-to-day reporting of
  • Budget Management: Evaluate technology-specific budgets vs. actuals and identify cost strategies and options to drive run rate accountability.
    • Supply/Demand Management: Work closely with Product Leadership to gauge business demands and highlight supply (resource) imbalances.
  • Risk Management: Operational assessments of and risk analysis to identify, document, and mitigate impediments.
  • Dependency Management: Clear operational assessment of downstream and upstream dependencies, and planning to resolve.
  • Go-to-Market (GTM) Management: Development of key GTM activities in partnership with technology and the business units to weave together training, marketing materials, research, and internal validation via User Acceptance Testing. Establishment of a Beta Program for key programs.
• Technology Lifecycle Processes: Collaborate, implement, and measure key accountability mechanisms in the product/development lifecycle such as Definition of Ready/Definition of Done, Test Acceptance rate and other critical health measures.
• Support Desk Operations: Define and implement a comprehensive technical support desk and production defects monitoring program, including Service Level Agreements, technical tiers, goals, and enforcement.
• Leadership: Direct management of a team of Program Managers, Beta Coordinator, Support Desk/Department, and Strategy. Indirect management of the entire Product & Technology organization; Chief-of-Staff for the VP of Product.

Education:

Bachelor's degree in information technology, Computer Science, or a related field / experience.

Experience:

Minimum of 8 years of experience in technology operations, technical program management, or a related field, with at least 2 years in a managerial role.

Skills:

• Business Innovation
• Communication
• Completeness
• General Operations Management
• Problem Solving
• Professional Collaboration
• Reporting and Analysis
• Systems Management
• Technical Knowledge
• Technical Operations
• Technology Change Management

Certifications:

• Required: None.
• Preferred: ITIL Foundation Certification, CompTIA Security+ Certification

Physical Requirements:

Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment. #LI-KS1

The Compensation range for this role is 130,000.00 to 170,000.00 USD annually and may be eligible for an annual bonus. 

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.