Assistant Regional Quality Assurance Manager (Information Technology)
Job ID: 511058
Oldcastle® APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
About Us
Pebble-Tec, a division of Oldcastle APG is a Scottsdale-based company that sources, processes, and distributes swimming pool and backyard products to an entrenched customer base and is well positioned for continued growth through organic initiatives, including international expansion, as well as through acquisitions. The company has been a driving force in the transformation of the pool building and remodeling industry.
Job Summary
We are seeking an Assistant Regional Quality Assurance Manager who will report to the Warranty Manager and be responsible for providing training and ongoing support to Pebble Technology, Inc's (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations (mainly diving pools for repairs). The candidate will travel by car or air to certain locations throughout the South and East Coast to assist with diving and repairing stains on pools.
Job Responsibilities
- Dive and repair pools with stains per PTI repair protocol
- Communicate with Warranty Manager on repairs that were completed daily and track progress weekely
- Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base
- Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
- Travel to multiple installers and builders within your region on scheduled visits and/or to address urgent issues
- Visit homeowners throughout the Eastern and Southern US to inspect and resolve escalated customer situations related to Pebble Tec finishes
- Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
- Communicate with Pebble-Tec Sales Managers to ensure that we are providing a seamless customer service experience
- Document and update all customer interactions in company customer service software, forms, and reports
- Collect samples and work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
- Other duties as assigned
Job Requirements
- Experience regarding pool plastering, pool service, cement finishing, or an educational degree in a construction related field preferred
- Organizational ability - able to plan, prioritize, organize, and monitor activities and projects
- Construction/manual labor experience a plus
- Bilingual (English/Spanish) strongly recommended
- Travel up to 75% in within region (day and overnight)
- Ability to lift up to 50 lbs.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
