Senior Event Manager - The Palmer House (Finance)
The Palmer House, a Hilton Hotel is looking for their next Senior Event Manager.
This iconic hotel located in downtown Chicago features 1641 guestrooms and 130,000 total square feet of meeting space. This hotel has the famed Empire Room, the Red Lacquer Room with elegant chandeliers with garnets, to the Honoré Ballroom named in Bertha Honoré Palmer with 77 breakout rooms.
Our ideal candidate is an upbeat, outgoing professional with at least 2 years of experience in event management and a proven track record of detailing and executing large-scale events for groups of 150 or more attendees.
Shift Pattern: Monday-Friday, 8:00 AM-5:00 PM, with flexibility to adjust hours as needed to be present for assigned group meetings and events at the hotel.
Salary: $73,000.00 based on applicable specialized experience and location.
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?:
As Senior Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.
As a Team Member in this role, you will be responsible to:
o To organize, plan and prioritize your duties by developing plans and goals.
o Timely communication to internal and external clients via telephone, email, written documents or in person.
o Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
o Demonstrate knowledge of job systems, products, booking systems, and processes.
o Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
o Selling and influencing both internal and external clients.
o Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.
o Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
o Participate in customer site inspections and assist with the sales process as necessary.
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What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
