Instructional Designer II (Education)

Instructional Designer II

The Instructional Designer II works with the Director of Learning & Development to design, implement, and maintain learning content, programs, and certifications.  They are a strategic and creative thinker and are highly collaborative. They partner with people from multiple departments in the company to establish advanced training programs and learning solutions that drive employee performance and support our business objectives. They take on complex projects and provide guidance and mentorship to less experienced team members.

What you'll be doing:

• Design, develop, and deliver high-quality learning programs
  • Collaborate with company SMEs to:
    • Conduct Needs Analysis to identify goals and performance gaps
    • Gather context and specialized knowledge
    • Understand career paths and subsequent learning resources
    • Determine success metrics
    • Collect feedback to continuously improve programs
  • Create engaging and effective instructional materials
    • Manage course creation projects with a high level of enthusiasm and collaboration with company SMEs
    • Provide help with content creation and editing as needed
    • Develop online learning content using eLearning, video editing, and AI tools
    • Create complementary materials for courses as needed (PDF guides, etc.)
    • Maintain high standards of quality
  • Ensure that materials are current and available
    • Participate in the annual audit process
    • Ensure training materials are kept up-to-date
    • Ensure materials are made available to the correct audiences
  • Manage multiple instructional design projects simultaneously
    • Respond to requests for new courses/programs, and organize all steps involved
    • Meet deadlines and maintain high-quality standards
      • Implement and reinforce processes and best practices for course and program development
      • Lead others through these processes, and ensure accountability in each team
    • Utilize project management tools to track completion of steps
  • Specialized Knowledge
    • Bring Subject Matter Expertise to training programs which align with initiative such as: Customer Experience, People Leadership, and Data & Analytics
  • Other Duties:
    • Assist with Instructor-Led Courses (ILC) as needed: setting up sessions, sending them to the audience, and tracking attendance
    • Raise suggestions and concerns to ensure continuous improvement
    • Utilize data & analytics to measure success of implemented training programs and materials, and communicate these findings to department leadership and company leaders/SMEs
    • Maintain high levels of professionalism

What we're looking for:

• Excellent interpersonal, collaboration, oral, written, and customer relationship skills.
• Excellent strategic and critical thinking skills, and creativity.
• Strong analytical skills and experience with data-driven decision making.
• Flexibility and the ability to work on multiple tasks simultaneously; ability to balance priorities utilizing strong organizational skills.
• Demonstrated ability to collaborate across business functions, time zones, and geographies.
• High proficiency with the Microsoft Suite of products (Especially PowerPoint, Planner, and Teams, also Outlook, Word, etc.).
• Excellent Project Management skills
• Demonstrated troubleshooting and problem-solving mindset and capabilities.
• Instructional design experience required.
• Experience with course creation tools, video editing tools, and AI tools preferred.

Education:

• Bachelor's degree required.

Travel:

• 10%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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