Project & Operations Supervisor (Information Technology)

Are you looking for a career that truly makes an impact in people's lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day.

Leidos QTC Health Services is seeking a Project & Operations Supervisor on our Occupational Health Services team (PAOS). In this role, you will oversee the operations team's performance, focusing on timeliness, quality, and customer service for our Federal Bureau of Investigation contract. You will be expected to manage your responsibilities independently, proactively identifying challenges to present meaningful solutions and actionable options to the Operations Manager. Additional responsibilities include leading and participating in ongoing projects and outreach events, providing status updates, and preparing reports and metrics.

 

Primary Responsibilities:

• Operational Oversight:
• Responsible for direct reports performance in order to achieve the operational goals of timeliness, quality, and customer service
• Responsible for coordinating direct report onboarding and training, performance assessment, work assignments, and recognition/disciplinary actions
• Manage processes and procedures to ensure timely and quality completion of work according to clients' contractual obligations
• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees
• Ensure team members adhere to standard procedures and workflows
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process/issues
• Backup support to line staff when needed

• Customer Inquiries:
  • Oversee customer requests, concerns, and issues.
  • Track all inquiries, coordinate with internal teams for resolution, respond and provide updates to the customer, and ensure requests are closed out in a timely manner
• Reporting:
  • Analyze and report on operational metrics
  • Prepare and submit weekly, monthly, quarterly, and annual management reports as designated by the OM/PM. Prepares the monthly invoice self-assessment penalty report and processes invoice discrepancies
• Compliance & Audits:
  • Understand contractual language and conduct various audits to ensure compliance with performance metrics
  • Provide results and recommendations
• Strategic Planning:
  • Actively participate in and contribute to the development and communication of strategic objectives, plans, and performance metrics to meet contractual compliance
• Additional Duties:
  • Perform other duties and responsibilities as assigned

Required Qualifications:

• Bachelor's degree from an accredited college in a related discipline or equivalent experience/combined education
• 5 years relevant experience or 3 years with a Master's degree
• 2 years must be supervising or leading teams/projects
• Must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS).

Preferred Qualifications:

• 1-3 years working in a health care environment
• Project management experience

Additional Information:

• Standard working hours are 7:00 AM to 3:30 PM PST
• Work Location: San Dimas HQ located at 924 Overland Court San Dimas, CA 91773

 

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations. 

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Proj and Prog Mgmt