Chubb Associate, Claims Systems of Engagement (Finance)

JOB DESCRIPTION

Our Chubb Associate Program is a great starting point for individuals seeking an entry-level role in the insurance industry. By joining the Chubb Associate Program, you will be part of a cohort of top early career talent who will participate in a robust, comprehensive technical and experiential learning journey. Our two-year program is designed to accelerate your development, enhance your network, support you in reaching your career goals and enable you to contribute to the future success of Chubb.

As a Chubb Associate, you will be in a full-time position within a specific line of business, and you will experience:

• Challenging assignments and the opportunity to contribute to the results of a team.
• Collaborative learning and group assignments with your cohort to help gain broader organizational understanding.
• Technical training to develop an understanding of our industry and deepen your skill level within your chosen discipline.
• Personalized development opportunities to help your immersion into a professional work environment and support your career goals.
• Executive engagement allowing you the opportunity to network and learn from Chubb's thought leaders.
• Mentoring support from your manager and former Chubb Associates to help you navigate through professional situations.

Chubb's North America Claim's Transformation team as a Claim System of Engagement Chubb Associate. In this role, you will collaborate with stakeholders across Claims, Operations, and IT to support various claim applications. Your responsibilities will include maintaining access, enhancing operational efficiency, and communicating important updates and issues to the Claims organization. You will work closely with our claim platform leads to develop and implement innovative solutions that support best practices and adapt to changing business needs. This position requires a practical understanding of key claims applications, processes, and stakeholders, along with effective communication skills.

The ideal candidate will possess a process-oriented mindset, a readiness for change, and strong project management skills.

Responsibilities

• Manage provisioning and deactivation of access to core claim systems, handle bulk claim reassignment requests, and update claim system organizational structures. Work and coordinate with cross functional teams to achieve updates.
• Support the Aveksa user access recertification process by routing orphaned users to appropriate approvers and ensuring timely resolution to prevent inappropriate access revocation.
• Assist with registering claims on Temporary and Permanent No Coverage (TNC & PNC) policies and conduct periodic reviews to ensure proper claim transitions.
• Resolve CDW rollbacks by addressing mismatches between the claim system, CDW, and Atlas, including coverage coding corrections, policy refreshes, and policy reattachments.
• Provide status updates to claim disciplines on suspended payments, translating technical reports into actionable formats for business users.
• Troubleshoot issues and engage relevant support teams (IT, Claims Operations, Vendor) for resolution, while keeping business leaders and end users informed.
• Maintain accurate documentation (business process flows, end-user training material, system user guides, etc.) using tools like SharePoint, MS Teams, JIRA, and Visio.
• Conduct discovery, document current state processes, and identify significant opportunities for improvement throughout claims.
• Create or utilize business process documentation to understand process steps, interdependencies, and applications used in transactions.
• Coordinate with claims platform leads, business owners, IT development teams, and other stakeholders to define scope, requirements, design, develop, test, deploy, and monitor solutions as needed.

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.