Smarte Carte

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Porter Service - Baltimore International Airport - BWI -PART-TIME (Maintenance)



Porter Service - BWI Baltimore International Airport - Part Time

$18 - $19 / hour

In addition, this position is eligible for $5 a month paid for monthly cellular phone allowance.

Weekly hours will average 20 - 30 a week

Availability must include weekends and holidays

BENEFITS for Part-Time Hires

Smarte Carte Inc. offers for part-time employees Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.  

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

BASIC JOB FUNCTION

Ensure daily operational performance goals are met by providing direct / tactical the labor force in the passenger terminal areas through service, maintenance, collections and communication to improve productivity and the customer experience.

KEY RESPONSIBILITIES

  • Responsible for transporting arriving and departing passenger baggage on a baggage cart at the request and consent of passenger.
  • Porter services must be performed when solicited or requested by passenger.
  • Porter services are performed from the beginning or initial contact wit the passenger until the passenger advises services are no longer required.
  • Responsible for escorting passenger during Porter services for baggage.
  • Under no circumstance are Porter services to be performed without owner of baggage present.
  • Understanding of how to read airline and flight information including but not limited to flight information display system (FIDS), airline tickets and itineraries
  • Other duties as assigned
     

SKILLS

  • Motivating, developing and coordinating with other employees.
  • Managing one's own time.
  • Technologically adept and receptive to learn computer-based reporting tools.
  • Maintains an enthusiastic and positive ‘Can Do' attitude that fosters teamwork and unity.
  • Ability to stay poised and professional in high pressure situations.
  • Capable of focusing on the ‘Big Picture' rather than immediate short-term effects.
  • Ability to apply the appropriate level of workplace flexibility.
  • Receptive to criticism and feedback from your team to improve the operation.
  • High degree of integrity and self-discipline.
  • Capable of teaching others to perform specific tasks, selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Monitoring/assessing performance of yourself, to make improvements or take corrective action.
  • Strong interpersonal and communication skills.
  • Running, maneuvering, navigating the cared used to help passengers
     

EXPERIENCE

  • Proven customer service skills: previous porter experience preferred.
  • Cash control experience preferred.
  • General knowledge of vended service products preferred.

QUALIFICATIONS

  • Computer and Smart Phone proficient.
  • Meet airport badging requirements.
  • Must be fluent in English both speech and writing skills.
  • Bi or Multilingual preferred

EDUCATION: 

  • High School Diploma or equivalent required

CERTIFICATIONS/LICENSES

  • Ability to get an airport badge is required

PHYSICIAL REQUIREMENTS  

  • Lift up to 40 lbs
  • Push/Pull up to 75 lbs
  • Walk and stand for duration of shift

Experience

Preferred
  • Previous Porter experience
  • General knowledge of vended service products
  • Cash control experience preferred

Education

Required
  • High School or better

Licenses & Certifications

Required
  • Airport Badge

Skills

Required
  • Prioritizing
  • Cleaning
  • Flexibility
  • Time Management
  • Customer Service
  • Computer
  • Communication

Behaviors

Required
  • Team Player: Works well as a member of a group
Preferred
  • Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required
  • Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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