Administrative Operations Pharmacy Technician (Healthcare)
Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we're constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.
If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.
At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.
We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria. That said, even if you don't meet 100% of the job requirements but feel you would be a good fit for the role, we still encourage you to apply!
WHO WE ARE LOOKING FOR
Administrative Operations Pharmacy Technician
The Administrative Operations Technician is a versatile floater role that assists with returned mail across all pharmacy locations, supports Script Processing Technicians as needed, and fills in for onsite technicians at our Portland, OR Pharmacy. Under the supervision of Pharmacy Services, the technician will manage donations and destruction of returned prescriptions, process mailed-in and faxed prescriptions, and provide backup support to onsite teams, ensuring smooth operations and adherence to established protocols.
This position is a full-time, on-site role based at our Pharmacy Warehouse near Gresham, OR. This position requires 40 hours per week, typically scheduled Monday-Friday between 6:30 AM - 3:00 PM.
WHAT YOU'LL DO
Process and sort returned packages by category (standard, controlled substances, retail orders) and enter return information for tracking.
Remove HIPAA information from packaging and medication labels and sort items eligible for charity donations.
Update VBoss accounts with return information, notations for customer and call center visibility, and manage Autoship cancellations due to address issues.
Track controlled substances in regulatory documents, archive completed reports, and prepare charity donation items with proper labeling.
Coordinate with charity organizations and the PIC for donation logistics and maintain open communication with Call Center Leadership for client contact requests.
Prescription Processing, including accurate input of all prescriptions and patient data in compliance with policies, record medical comments and other relevant information for pharmacist review, verify prescription name matches screen, profiles correct drug and package size, and correctly calculate quantities needed for corresponding directions and conversions to/from metric system.
Data Management, including inputting prescription approval information and respond per policies, process approval/denial authorizations, and making correct decisions on prescription actions.
Provide technician support to onsite teams as needed.
WHAT YOU BRING
2+ years of experience in a mail-order pharmacy setting or equivalent experience/training
2+ years of customer service experience
High school diploma or equivalent
Pharmacy Technician License or Certification with the Oregon Board of Pharmacy
Outstanding organizational, time management, and judgement abilities, working both independently and collaboratively
Excellent computer skills, including the capability to learn and navigate unfamiliar systems and multitask across applications
Knowledge of the computerized prescription process demonstrated by the ability to input prescriptions and medication orders
Team oriented: communicate and work well with others
Capacity to start and stop projects seamlessly while maintaining attention to detail
Preferred Experience and Qualifications:
Post-high school course in medical terminology
Completion of a recognized technician training program
Veterinary experience
WORKING CONDITIONS
Environment where dogs are present if in the office
Lifting and shelving items weighing up to 50 pounds repeatedly
Ability to work standing on pressurized concrete for long periods of time
Occasionally stooping, lifting, and/or bending
Occasionally reaching overhead and using a step ladder
WHAT CAN YOU EXPECT FROM VETSOURCE
In addition to an inclusive and welcoming culture, Vetsource also offers:
- Competitive pay and benefits including medical, vision*, dental, and life insurance
- Employee Assistance Program
- Pet insurance* and Virtual vet care
- PTO, Holidays, Floating Holidays, and Volunteer Day
- Retirement Savings Plan (401k/ RRSP) with employer matching program
- Paid parental leave
- Flexible scheduling and remote work where possible
- The opportunity to join one of our Associate Resource Groups, and fun company events!
For Canadian based associates these specific benefits are not included*
OUR VALUES
In addition to the benefits listed above, all associates are expected to support and model Vetsource's Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!
Pay range (US based applicants): $20.00 - $24.00 / hour
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.
The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email careers@vetsource.com, or if you have general questions relating to this process. No agencies please. We are an equal opportunity employer.
Vetsource is an E-verify employer.
www.vetsource.com
