Customer Service Coordinator - 1st Shift (Finance)
Logistics at full potential.
At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
1st Shift, Day - Day, 8:00am - 4:30 pm
Logistics at full potential.
At GXO Logistics, we believe that our success depends on our ability to provide exceptional support and solutions to our customers. As the Customer Service Coordinator, you will be responsible for handling all customer interactions and overseeing the execution of services. If you're a go-getter, a multitasker, and have a passion for helping others, join GXO and let us help you take your career to the next level.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
• Prepare work orders; troubleshoot and resolve orders and shipment discrepancies as needed
• Allocate and research inventory for orders
• Provide customer service to incoming callers, customers and carriers
• Identify freight and coordinate delivery to ensure customer and company requirements are met in an accurate, timely manner
• Identify strategies to increase freight from customer and/or to better manage existing opportunities
• Maintain and generate required reports; properly process, audit and file various documentation
What you need to succeed at GXO:
At a minimum, you'll need:
• Bachelor's degree or equivalent related work or military experience
• Experience with Microsoft Office, Word, Excel, Outlook
It'd be great if you also have:
• 2 years of experience in supply chain or logistics
• Experience in transportation
• Solid project and time management skills, including multitasking, organizing and managing customer expectations
• Highly organized, detail-oriented work style, with a proactive and professional attitude
• Ability to work in a fast-paced environment with rapidly changing priorities; strong problem-solving skills
• Excellent verbal and written communication skills
We engineer faster, smarter, leaner supply chains.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
