Inside Sales Representative – OEM Division (Marketing)
Essential Functions:
Customer Account Management: Serve as the primary point of contact for assigned OEM customers, ensuring consistent communication and a high level of customer service.
Quote Generation & Follow-Up: Prepare accurate quotes and proposals based on customer specifications and pricing guidelines. Proactively follow up to convert quotes into orders.
Order Processing: Accurately enter customer purchase orders into the ERP system, verify lead times, and coordinate with internal teams to ensure timely delivery.
Product & Technical Support: Provide basic technical assistance, product recommendations, and specifications to help customers choose the right solutions.
Problem Resolution: Address and resolve customer complaints, delivery issues, or quality concerns in a professional and timely manner.
Market & Product Knowledge: Stay informed about product developments, pricing changes, and industry trends to support customer needs effectively.
Duties and Responsibilities:
Handle inbound calls, emails, and online inquiries from OEM customers.
Provide product information, pricing, availability, and technical support.
Prepare and follow up on quotes, proposals, and order confirmations.
Process purchase orders and coordinate order fulfillment through ERP/CRM systems.
Maintain relationships with OEM clients and respond promptly to customer concerns or issues.
Identify opportunities for upselling or cross-selling complementary products or services.
Collaborate with engineering, production, logistics, and customer service teams to ensure client satisfaction.
Monitor order status and proactively communicate delays or changes to customers.
Track and report on sales metrics, pipeline activity, and customer interactions.
Maintain up-to-date knowledge of product lines, market trends, and industry standards.
Assist with account management and renewal activities, including pricing reviews and contract support.
Support sales team with lead follow-up, customer data, and project coordination.
Runs monthly project closure, and project status reports
Other duties as assigned.
