*Intermate, IT Acct & Access Mgt (Project Management)

The Intermediate Account & Access Management role is responsible for working in a team environment focused on IT account management (creation, modification, disabling, and deletion). The selected individual will work with internal and external stakeholders to identify, diagnose, and fix items related to IT account and access. This position will report to the Lead, Accounts and Access position and ensures users have the appropriate account and access to university resources. OUIT is searching for a candidate that is self‐motivated and able to prioritize account maintenance tasks. When needed, this role assists Service Desk members with general IT related help and acts as an escalation point for all account questions.

Duties:

• Performs elevated support for account related inquiries.
• Creates, disables, deletes, and modifies accounts using documented methods and approved products/procedures.
• Creates, modifies, and deletes permission lists and roles within University systems.
• Collaborates with end‐users, core users, and internal teams on account resolution.
• Documents account and access procedures and processes.
• Creates, modifies, and manages users and resources in AD and M365.
• Performs daily account tickets and tasks (onboarding, termination, account access) through the OU ITSM tool.
• Collaborates with external and internal users during system upgrades.
• Investigates opportunities to utilize automated processes to assist in account related inquiries and requests.
• Acts as a backup to the Service Desk and take user phone calls when needed.
• Perform various duties as needed to successfully fulfill the function of the position.

**The position will office in OKC with a hybrid work model option for experienced candidates.**

Required Education: Bachelor's degree AND:

• 12 months of experience with account management

Equivalency/Substitution: Will accept 48 months of experience in lieu of Bachelor's Degree for a total of 60 months related experience.

Skills:

• Ability to work in a high‐stress environment
• Excellent verbal and written communication skills, interpersonal, and teaching skills
• Advanced anticipation, analytical, and problem‐solving skills
• Ability to remain current on the latest technology and best practices in information security
• Detail oriented for accuracy of data and information

Working Conditions Detail:

• Physical: 
  • Sits for prolonged periods.
  • Manual dexterity.
  • Ability to engage in repetitive motion
  • communicate effectively.
• Environmental: 
  • Standard Office Work Environment.

Equal Employment Opportunity Statement:  The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Why You Belong at the University of Oklahoma: The University of Oklahoma, fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.