Hydronic Heating Sales Specialist (Finance)
Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Hydronic Heating Sales Specialist.
About the Role:
You will:
- Meet or exceed the sales targets established by your manager.
- Work with the Profit Center Manager to establish revenue and margin targets.
- Accurately process Sales Orders and Bids generated through telephone sales transactions.
- Assist customers who pick up their order at our Profit Center.
- Find innovative ways to grow sales with existing customers and become their trusted advisor.
- Generate sales leads that develop into new customers.
- Identify opportunities for value-added services and articulate our solutions.
- Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure and follow up to ensure resolution and customer satisfaction.
- Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
About You:
- 1 year of experience in customer service or inside sales; contractor sales preferred.
- Knowledge of products sold in the Profit Center preferred.
Preferred Qualifications:
- Minimum of 3 years' experience in either heating system sales or field experience installing hydronic heating systems
- Must have a strong understanding of boilers, pumps, hydronic accessories & wiring schematics
- Have the ability to size heating systems, make product recommendations and troubleshoot problems with the customer
Our ideal candidate will also:
- Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
- Demonstrate excellent customer service & follow-up skills, our entire business is built on taking care of our customers.
- Self-starter: must be able to learn new tasks quickly and work independently.
- Excellent attention to detail and perform tasks with a high level of accuracy
- Fun, easy going, "nothing is a problem" attitude
- Enjoy working as an integral part of a high functioning team, and work with a sense of urgency
- Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
- Build influential relationships and trust with customers and vendors through open and interactive communication.
- Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
- Be able to build positive working relationships and inspire teamwork with co-workers.
- Be able to learn and operate the computer related systems used to process orders.
- Be able to learn to operate warehouse material-handling equipment.
- Read, write, speak, and understand English.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Hajoca Corporation Job 8403 by eQuest