Operations Coordinator (Transportation)

Position Title: Operations Coordinator (S2)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Supports Network Operations team with assigned tasks, projects and could include, but is not limited to, the following: correspondence, administration tasks, tracking project deliverables, dates and monitoring deadlines, provides regular and timely reports highlighting variances as they arise. 

Job responsibilities: 

• Assist national and damage recovery team to manage utility design requests, locating requests, tracer wire requests through ticket dispatches through ServiceNow and/or CRM. 
• Work with assets team when required for record updates
• Review, evaluate, and document operational processes
• Updates necessary tracking system(s) to ensure that status updates are maintained with complete accuracy, including third party management systems.
• Creates and distributes correspondence relevant to the team, project or program (internal and external).
• Assists with administrative preparation for various meetings. 
• Communicates issues to management prior to reaching critical status. 
• Develops and maintains accurate and complete files for projects and programs; continues to monitor for integrity and completeness. 
• Provides additional administrative support as required. 

Education Requirements: 

• High School Diploma or GED required

Experience/Minimum Requirements 

• Three (3)+ years of experience in related field.
• Damage recovery coordinating experience needed.
• CRM or ServiceNow experience preferred. 

Other Skills/Abilities 

• Computer skills using Microsoft Office and ability to quickly learn a variety of new tracking and software programs 
• Excellent organizational/administrative skills 
• Strong interpersonal skills
• Strong Excel, Visio, Word and PowerPoint skills 
• Ability to thrive in a dynamic problem-solving environment 
• Ability to multi-task in a fast-paced environment 
• Customer service orientation with a strong problem-solving approach 
• Strong communication skills 
• Basic telecommunications experience/knowledge preferred 

Organizational Relationship 

Reports to: Manager of Process Improvement

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results

Compensation

The salary/hourly range offered for this position is $24.71- $33.99 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location.  Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.  

If you are interested in joining our team, please visit the Crown Castle careers site to apply.  We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Project Management