SOS Study Coordinator (Project Management)

Job Summary: Is a member of the care team that is the site coordinator for SOS Maternity Study and supports the Obstetric providers in addressing the patient's medical related needs. Organizes and facilitates study activities and promotes self-management by advocating for, empowering and educating the patient. Ensures safe, appropriate, non-duplicative, and effective integrated care. Must deliver study related and health care related services that are of quality, efficient and cost-effective and in a professional manner. Interventions are patient-centric and promote self-care and self-management by the patient.
Acts as key liaison between the Wayne State University (WSU) research team and patients participating in a clinical research study. The role supports the enrollment, education and ongoing engagement of eligible participants during their prenatal care.
PART I: ESSENTIAL POSITION FUNCTION AND DUTIES
1. Responsible for patient recruitment and enrollment.
2. Responsible for identifying and screening eligible prenatal patients for study participation; to obtain proper informed consent, and to complete patient enrollment in compliance with study protocols.
3. Enter and report study data in timely fashion.
4. Daily tasks include but are not limited to:
a. Follow all the providers' daily schedule and find all new patients that are new or have not been informed of the SOS Maternity project and talk to active study participants who are on schedule
b. Contact patients daily or as needed (phone, letter, and/or email) about need for and importance of study activities and other needs.
c. Actively receive and reach out for warm handoffs from providers for patients who may quality for study.
d. Refer to the OB providers all patients presenting with medical concerns.
e. Assist in coordinating appointments, as applicable for patient's health goals and care management
f. Assist in arranging transportation and other social determinants of health needs for study participants as it pertains to patient's health goals and care management
g. Provide educational materials and guidance based on study protocols and established sources.
h. Collect data through patient tracking to measure outcomes
5. Create and maintain supportive relationships with participants to ensure engagement and study retention.
6. Collect clinical and study related data from patients and the EMR.
7. Act as operational liaison with WSU study teams and assist with IRB and regulatory compliance and be primary contact for onsite study monitoring visits.
8. Assess patient's needs and refers patients to community resources and other agencies to meet identified needs.
9. Responsible for ensuring effectiveness of their services to improve and maintain the health status and patient satisfaction.
10. Document all patient contacts (phone, in person, or third-party communications) always within 24 hours.
11. Must complete all assigned task within the deadlines provided.
12. Required to attend all daily huddles, team meetings, supervision and other meetings required by Supervisor or Management.
13. Attend community events as directed by management to understand community issues and provide information to patients.
14. Advocate for patient needs and act as liaison between communities, individuals and other service providers as related to a patient's health goal.
15. Perform other duties as assigned.
PART II: CLINIC WIDE RESPONSIBILITIES
1. Customer Relations:
a. Treats guests, patients, physicians, and other employees with care, courtesy, and respect.
b. Responds quickly and appropriately to customer requests.
c. Looks for and suggests ways to better meet customer needs.
d. Answers clinic communications systems promptly and with courtesy and respect.
WESTERN WAYNE FAMILY HEALTH CENTERS POSITION DESCRIPTION
Site: Corporate Revised Date: 06/03/2025
Position: Care Coordinator Printed: 7/1/2025 Page 2 of 3
2. Teamwork:
a. Works cooperatively within own department and other areas.
b. Willingly accepts additional responsibility – tries to make others job easier.
c. Respond quickly to requests for assistance.
d. Required to work closely with patients and associates.
e. Interacts with other departments on problem issues.
f. Accepts feedback from patients, visitors, clinic employees, physicians and general public.
3. Continuous Improvement:
a. Continuously looks for and suggests ways to improve.
b. Effectively completes assignment to achieve the greatest benefits at acceptable cost.
c. Implement improvements as appropriate.
d. Demonstrates interest in own growth and development by:
i. Periodically evaluating own performance.
ii. Demonstrating an awareness of personal abilities and limitations.
iii. Independently seeking means to make improvements.
e. Attends and participates in in-services and continuing education programs
f. Attend departmental meetings.
4. Communications:
a. Keeps appropriate people informed.
b. Speaks and writes clearly, concisely, and appropriately for need.
c. Listens carefully.
d. Communicates tactfully.
e. Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty.
f. Use of personal cell phone is required for clocking in and out of timekeeping system and as a security step for system access as needed.
5. Self –Management:
a. Presents a positive image of Western Wayne Family Health Centers at all times.
b. Carries out assignments with little need for direction.
c. Timeliness.
d. Maintains confidentiality.
e. Provides proper notification of absence and tardiness.
f. Works weekends and shifts when necessary.
PART III: EDUCATION, TRAINING AND EXPERIENCE
1. Bachelor's degree in social work, health or social sciences preferred.
2. One (1) year experience working in a public health setting, community or public health-oriented environment
3. Women's Health or Obstetrics experience preferred.
4. One (1) year of experience working with an electronic medical record system, preferred.
5. Experience with Microsoft Office Suite products, preferred.
6. Research study coordination and data entry experience, preferred.
7. Certification as a Community Health Worker preferred.

Bachelor's degree in social work, health or social sciences preferred.
2. One (1) year experience working in a public health setting, community or public health-oriented environment
3. Women's Health or Obstetrics experience preferred.
4. One (1) year of experience working with an electronic medical record system, preferred.
5. Experience with Microsoft Office Suite products, preferred.
6. Research study coordination and data entry experience, preferred.
7. Certification as a Community Health Worker preferred