District General Manager (Creative Design)
The District General Manager oversees building operations and all staff at Liberty Arena (WLA) and Williamsport Lumberyards (WLY). This staff member is responsible for budgeting, establishing financial goals and networking within the community to help raise awareness of both Facilities.
The WLY is managed by ESM Liberty, LLC. The District General Manager is responsible for coordinating and working with ESM Staff on business practices, departmental training of all staff, as well as growing business for the facility. This staff member works closely with the General Managers of other ESM properties on shared events, brainstorming new business and attending ESM General Manager recurring meetings. The District General Manager reports directly to the Vice President of Operations of Eastern Sports Management and has supervisory and budgetary responsibilities.
The District General Manager is accountable for the success or failure of both facilities measured by growth in revenue and profitability. The work of the manager can be broken into seven broad areas.
Essential Duties and Responsibilities
Advance program and product planning, including but not limited to Family Entertainment Center, Leagues, Rentals, Youth Programming, Food and Beverage, Tournaments, Events and Membership.
Advance program and product marketing.
Program and product delivery.
Direction of all employees.
Physical operation and upkeep of the facility.
Timely collection of income and control of expenses
Communication with ESM Management Team
Specific Responsibilities
Advance Program Planning
Programs for every session should be decided upon at the finish of the same session of the previous year and should be based on the success or failure of the just completed programs, necessary improvements and changes, and customer and staff feedback.
The goal for every session is to fill the maximum amount of league, tournaments, events and youth services with programming. Until all time is filled, new programs need devising and implementation.
The final slate of programs should be in place nine months in advance of the session.
Advance Program Marketing
Review with staff the success or failure of the marketing efforts for the just completed session.
Review slate of programming for the session for the next year.
Develop marketing strategy for programming.
Direct and supervise staff on execution of marketing plan.
Program Delivery
Direct and supervise front counter and other staff so that programs are run timely and efficiently.
Assign responsibility for specific programs to individuals and monitor their management.
Make sure all programs are balanced, schedules fair, and the information is communicated timely and correctly.
Follow up with customers to gain feedback on products and focus on guest retention and product improvements.
Employee Management
All employees report to the General Manager.
The GM will make all other employees aware through written instructions of ongoing and seasonal tasks. No employee will go wanting for work for lack of instruction.
GM will direct the employee scheduler for the appropriate skill and quantity of other employees to each week.
GM will work directly with ESM Human Resources with regards to staffing, to include recruiting, hiring, onboarding, training, counseling and termination.
Establish staff culture, morale and vision.
Conduct annual evaluations.
Facility Management
All building systems are set correctly for efficient and economic operation.
Direction of maintenance staff to keep facility clean and in good repairDirection of counter staff to keep fields, courts and room properly set-up and lined
Income and expenses (AR, AP & Payroll)
Work with ESM Finance Director to manage AR, AP, and Payroll
Supervise with the ESM Finance Director the VBFH staff and AR/AP employee to see all fees collected timely. Make changes to procedures as appropriate.
Set pricing for all programming.
Work with ESM Finance Director to track and control ongoing expenses; in particular, cost of goods sold, utilities, facility and administrative expenses. Work with Personnel scheduler and Finance Director to control wages.
Ensure that all employees are abiding by proper cash handling procedures.
Monitor profit and loss.
Develop annual budget, allocate funds and monitor monetary outflow.
Meeting and Reporting
Meet weekly with other staff members to update and review facility operations and events within a 10-day forecast, as well as discuss new business/events on the horizon
Meet and report biweekly with the ESM Management team
Requires great communication skills, both verbal and written
Must be extremely professional in appearance, demeanor, and communication
Must have excellent leadership skills
Must have excellent customer service skills including a strong background and ethos of customer service
Must be an effective leader
Must be able to clearly communicate expectations of fellow team members and hold the team responsible for goal achievements
Must be detail-oriented and have outstanding organizational skills
Must have strong time-management skills
Ability to maintain focus in a high-volume, fast-paced environment
Must be able to work under pressure and be decisive
Must be able to handle difficult situations
Ability to motivate employees
Ability to multi-task
Ability to prioritize
Must be a team player
Must be creative
Ability to remain calm and focus in emergency situations
Must have strong mathematical skills
Must have strong problem-solving skills
Must have previous experience drafting and negotiating agreements
Must be able to work irregular shifts to include days, nights, weekends, and holidays as needed
Proficient in QuickBooks, Microsoft Word and Excel
Must have previous experience with budgets, sales and P&L Management
Preference
At least five (5) years of experience in sports management
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
