Parking Manager - Hilton Los Angeles Airport (Finance)

Hilton Los Angeles Airport is looking for a Parking Manager to join the team. If you have the passion to provide exceptional guest experiences this is the role for you!

Our hotel has 1,200 guest rooms, a total of 6 outlets and is conveniently located near the airport and stadiums. Here you will enjoy great perks such as best-in-class benefits package, discounted parking, uniforms provided including laundry service, free meal during shift PLUS Hilton room discounts for you and your family worldwide!

Come see why we were named #1 World's Best Workplace by Fortune Magazine and Great Place to Work!

Hourly Rate: $33.50

Classification: Full Time

Shift: Varies: AM/PM/Overnight. Must have availability to work 5 days a week (weekends and holidays included).

What will I be doing:

As a Parking Manager you will be responsible for performing the following tasks to the highest standards:

• Supervise all parking and courtesy van drivers, door and bell personnel.
• Plan monthly and annual action plans. Action items include, but are not limited to, disciplinary incidents, payroll costs, and assist employees and follow up on guest concerns. Read correspondence, advise and direct staff according to information obtained.
• Ensure proper scheduling and training. Monitor employee performance and encourage improvement.
• Manage all day-to-day customer complaints or concerns, including but not limited to damage, accidents or service problems.
• Interact positively with customers and take action to resolve problems to the satisfaction of parties involved.
• Ensure proper maintenance of vans, coordinate van service and repair.
• Acts as manager on duty for hotel ensuring effective interdepartmental operations and resolution of guest complaints.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place to Work. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Matching 401(k)
• Best-in-Class Paid Time Off (PTO)
• Supportiveparental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Hilton LAX is and Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.