Coordination Supervisor (Care Manager) (Healthcare)
The Care Manager is responsible for supervising and leading the Care Coordinators in the efficient scheduling of caregivers for client services. This role includes ensuring timely and appropriate caregiver-client matches, maintaining compliance with regulations, and addressing staffing-related issues.
1. Supervision: Supervise the coordinating team to ensure the continuous provision of home care services for clients.
2. Professional Relations: Establish and maintain professional relations with Coordinators, Patients, and Home Health Aides.
3. Teamwork: Promote a collaborative and teamwork environment within the department.
4. Problem Solving: Demonstrate the ability to define problems and tasks, collect data, establish facts, and facilitate resolution.
5. Computer Skills: Utilize various computer functions to facilitate communication between departments and support overall office operations.
6. Punctuality: Maintain punctuality and readiness for work at the assigned start time.
7. Incident Reporting: Report major incidents to the Regional Manager, Director of Client Services, and Care Quality.
8. Efficiency: Maintain efficient methods for staff to carry out daily responsibilities, ensuring the continuity of patient care.
9. Phone Etiquette: Answer phones in a professional and timely manner.
10. Privacy and Compliance: Respect patient and employee rights and privacy, maintain the security of protected information, and comply with the agency's compliance program and privacy policies.
11. Mission and Values: Implement awareness of the company's mission, vision, values, and goals within the team.
12. Adaptability: Perform related duties as required and assigned by the Regional Manager and Director.
13. Patient Satisfaction: Monitor patient satisfaction and follow up on any patient complaints.
14. Regulatory Compliance: Monitor adherence of all staff to contractual and government regulatory guidelines.
15. Assistance: Assist Directors as needed for special projects and data collection.
16. Corrective Action: Providing corrective action for staff and Home Health Aides in collaboration with other teams as needed.
