SAN / Server Administrator - Murfreesboro, TN (Project Management)

Administers and maintains the Credit Union's server infrastructure and equipment; participates in day-to-day technical installation, administration, troubleshooting and maintenance of systems, tools, software and applications to ensure a stable server and storage environment with no unplanned downtime; assists in researching, evaluating and recommendation of new equipment and systems; manages backup, archive and restore systems; and performs related duties as assigned or requested. SAN/Server Administrator is distinguished from Senior SAN/Server Administrator by the latter position having the responsibility for performing more complex system administration duties requiring a detailed knowledge of the necessary servers and operating systems in the physical and virtual environments.

Job Description

Essential Duties and Responsibilities

• Performs systems administration functions for enterprise-level Windows and Linux servers; Installs, configures and maintains assigned servers and operating system software in both physical and virtual environments, hardware, peripheral devices, SAN disk subsystems and arrays.
• Performs administration of the VMWare virtual environment.
• Performs administration of the SAN storage array, to include LUN configuration and storage growth trending metrics.
• Monitors system alerts, events, changes and activities that may impact performance or security; researches, troubleshoots and resolves system errors, failures and other problems that may involve a combination of hardware, operating system, internally developed and vendor application software and database structure configuration, resource conflict and/or interoperating problems.
• Installs and tests operating system patches, releases, upgrades and fixes; troubleshoots, researches, diagnoses and resolves issues which may arise
• Installs fixes and tuning best practices to resolve problems and achieve optimal performance.
• Performs hardware and software administration for the backup, archive and restore solution; reviews automated messages on a daily basis to ensure backup processes are completed successfully; researches and resolves error messages, disk failures and other problems; performs regular enterprise data backup coverage review and makes adjustments as required.
• Validates disaster response and recovery procedures are followed to ensure RTO and RPO guidelines are met.
• Works with departments and other technology stakeholders to evaluate the use of new technology to meet business process requirements; participates in the evaluation of new software and technologies to determine their functionality, interoperability, reliability and availability and supportability.
• Documents and processes departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
• Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.

Education Requirements

Required - 4 Year / Bachelors Degree - Information Systems, Information Technology, Computer Science or a closely related field.

Preferred - Microsoft Certified System Administrator VMWare Certification.

Experience Requirement

Required - 3 Years - Responsible systems administration experience in a complex multiplatform/server operating systems environment.

Required - Network experience with SAN, FIBRE and switched networks.

SKILLS/ABILITIES

• Windows and Linux operating system architectures, characteristics, components and commands applicable to enterprise information systems and multiple-platform operating systems; virtual machine (VMware) operating environments.
• Data storage technology principles, practices, hardware, components and software including SAN environment.
• Network architectures and theory and principles of network design and integration, including topologies and protocols..
• Principles, practices, methods, tools and utilities of systems/network administration and maintenance, including configuration and performance tuning.
• Enterprise backup management including hardware configuration, software configuration and reporting.
• Principles and practices of disaster recovery.
• Database management systems and software, including architectures, diagnostic tools, commands and utilities; tools and utilities used in monitoring and tuning database and application performance.
• Independently perform routine to highly complex systems administration in a multiplatform and operating systems environment with a high degree of understanding of interoperating and integration issues.
• Perform routine to moderately complex systems troubleshooting and tuning to resolve complex systems management, communication and interoperating problems.
• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Resolve problems utilizing advanced knowledge and experience.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one's own time effectively.

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

Works in a typical technology office environment.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.